Get more out of your insurance benefits

Review your coverage, check claims, view your ID card, find providers, and more, all with a few taps on your mobile device.


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MyMedico mobile app

Watch a tutorial on using the MyMedico mobile app.

Download the free MyMedico mobile app any time from the Apple App Store and Google Play Store to:

  • Email a digital ID card directly to a provider with the click of a button
  • Review plan coverage, benefits, deductibles, balances, and more
  • Submit dental claims directly and track the statuses of historical claims
  • Find providers and connect with one nearby
  • Access agent information to easily connect
  • Receive support quickly directly through the app

View user guide

Download the user guide to walk you through account setup, step by step.

Download User Guide

Before you begin

You will need a valid email address and your Medico policy number to create an account.

    Frequently asked questions

    • Can I use my customer portal login for the mobile app?
      No. Separate logins are required for the customer portal and mobile app. An update will be released in the near future that will synchronize the login and password for both accounts.
    • What if I forget my password?
      1. Tap “Forgot your password?” on the Login screen.
      2. Enter your email address.
      3. Click “Send Verification Code”.
      4. Retrieve the code from your email inbox. Enter the code into the “Verification Code” field on the app and click “Verify Code”. 
      5. Type a password 16–64 characters long into the “New Password” and “Confirm New Password” fields and click “Submit”.
      6. Log into your account.
    • What information do I need to set up an account?
      You only need a valid email address and your Medico policy number to create an account. Click the Apple Store or Google Play icons on this page to download the app and get started.
    • How do I submit a claim?
      1. Tap “Claims” at the bottom of the screen. 
      2. Click “Submit New Claim” and select “Dental” (At this time, only dental claims are accepted.). 
      3. Choose whether you’d like to “Upload” or “Take Picture” of the claim form or bill received. 
      4. Once the file is uploaded, complete any required fields that were not pre-populated and hit “Submit Claim”.
    • How do I share my ID card with my provider?
      1. Tap “ID Cards” at the bottom of the screen.
      2. Select the ID card you'd like to share.
      3. Click “Share Card” to email or text your ID cards.
      4. Click “Add to Apple Wallet” to add your ID cards to your wallet (for Apple users).
    • Can I see how many benefits I have used?
      Yes, click on a policy on the home screen to access the Policy Details screen to view how many benefits you have used and how many you have remaining per calendar year.
    • How do I contact my agent?
      Your agent’s contact information is listed on the Policy Details screen.
    • How can I ask a specific question about the app?
      If you can’t find an answer in the user guide, please reach out to Medico through the app:
      1. Tap “Support” at the bottom of the screen.
      2. Touch the email address or the phone number to contact Medico directly.
      3. Click “Send a Message” to send and receive secure messages through the app. A Medico Customer Success representative will respond.
    • How do I edit my personal information?
      1. Tap the “Account” menu at the bottom of the screen.
      2. Select the buttons to perform actions:
        1. “Edit Profile” to review or update your information.
        2. “Change Password” to update your password.
        3. “Notification Settings” to review or update email and app notification preferences.
        4. “Emergency Contact” to add or update information.
        5. "Feedback” to share opinions about the Medico app.
        6. “Delete Account” to remove your account.
        7. “Logout” to leave the app.
    • How do I send a message?
      1. Tap “Messages”.
      2. Select the buttons to perform actions:
        1. “Inbox” or “Sent Messages” to view; tap a message to view the entire thread.
        2. “Send a Message” to send a secure message to Medico.
    • How do I find a provider near me?
      1. Click “Find Provider” (on the Policy Details page) to display a map and contact information for the nearest providers.
      2. Utilize the Search and Filter options to help narrow your options. 
      3. Touch the phone icon to call a provider directly.
      4. Click the directions icon for driving directions to the provider’s location.
      5. Zoom out on the map or scroll down the list to view more providers.
      6. Click “Back” in the upper left corner to return to the “Policy Details” screen.