Frequently Asked Questions
Q: Does the personal health information I provide remain private?
A: Yes, all three of Medico’s companies strictly follow the Health Insurance Portability and Accountability Act (HIPAA). It is a law that requires people who manage healthcare information to keep it private. Insurance companies must follow HIPAA privacy rules.
To grant us permission to release your information to designated individuals, such as health-care providers, you will need to submit a HIPAA form. You can submit it one of two ways:
- Online: Click on “Member Login” at the top of this page and register for an account on our customer portal. Once you’re logged in, click on “Forms” in the menu. Select the HIPAA Authorization link. You will be able to fill in the form and submit it immediately.
- Mail: Download the HIPAA form from our Forms page, fill it in, and mail it to P.O. Box 10386, Des Moines, IA 50306-0386.
Q: How can I view my policy information?
A: Policy details can be found inside your Policy Packet. If you no longer have a hard copy of your Policy Packet, you may download a copy within our customer portal. Click on the “Member Login” link at the top of this page to register your account. Once you’re logged in, download a PDF by clicking on the “View Policy Documents” button on the “Policies and Benefits” page.
Q: Where can I find my ID card?
A: We will mail you a copy of your ID card when you register for a policy. Otherwise, you may obtain an ID card within our customer portal. Click on the “Member Login” link at the top of this page to register your account. After you’ve logged in, you can click the “Request ID Card” button on the “Policies and Benefits” page to receive a new ID card in the mail. Please note that life insurance policies do not have ID cards.
Q: How do I update my personal information?
A: You may update your address, phone number, and email address within our customer portal. Click on the “Member Login” link at the top of this page to register your account. After you’ve logged in, click on “My Account” at the top of the page. If you need to change your name, please contact our Customer Care Center toll-free at 800-228-6080.
Q: Can I pay my premium online?
A: Yes. You have 31 days to pay your premium. To make a payment online, register for our customer portal by clicking on the “Member Login” link at the top of this page. You can set up automatic withdrawals from your bank account to make your payment every month — just submit the Bank Draft Authorization form located at the top of the “Forms” page.
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